Welcome to Care Lookup (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern your use of our website, carelookup.com.au , and our services as an NDIS Directory that helps people find and list registered NDIS providers across Australia. By accessing or using our website, you agree to comply with these Terms. If you do not agree, please do not use our services.

1. Definitions

a. “Platform” means the Care Lookup website and related services.
b. “Provider” means any individual or business listing their NDIS-related services on our Platform.
c. “User” means any person accessing the Platform to find NDIS providers.
d. “Content” means all text, images, logos, and information submitted or displayed on the Platform.

2. Services Provided

a. We operate as an NDIS Directory to help providers list their NDIS services for visibility and marketing purposes.
b. We allow users to search, compare, and connect with NDIS providers directly.
c. We are not an NDIS provider ourselves and we do not endorse, recommend, or guarantee the quality of any services listed.

3. Eligibility

a. You must be at least 18 years old to create a listing.
b. Providers must be registered or compliant with NDIS requirements and relevant Australian laws.
c. Users must provide accurate information when making inquiries or registering an account.

4. User Responsibilities

a. Provide accurate, truthful, and up-to-date information at all times.
b. Do not upload misleading, false, or fraudulent content.
c. Use the Platform for lawful purposes only.
d. Contact providers directly for any service arrangements — we do not mediate or handle bookings.

5. Provider Listings

a. Providers are solely responsible for the accuracy and legality of their listings.
b. All content must comply with NDIS guidelines and Australian consumer law.
c. We reserve the right to edit, refuse, or remove any listing that violates our policies or applicable laws.

6. Payments and Fees

a. Listing fees, subscription charges, and other costs will be displayed before payment.
b. Payments are non-refundable unless required by law.
c. We use secure third-party payment processors and do not store credit card details.

7. No Guarantee or Liability

a. We do not verify the identity, qualifications, or background of providers.
b. All transactions and agreements between users and providers are independent of Care Lookup.
c. We are not liable for disputes, damages, or losses resulting from services found via our Platform.

8. Intellectual Property

a. All website content, branding, and design belong to Care Lookup unless stated otherwise.
b. Providers keep ownership of their submitted content but grant us a licence to display it.

9. Prohibited Activities

a. Using the Platform for illegal or fraudulent purposes.
b. Copying, scraping, or harvesting data without permission.
c. Posting false reviews or misleading information.

10. Privacy

a. Your personal information will be handled in accordance with our Privacy Policy.
b. The Privacy Policy explains how we collect, use, and protect your data.

11. Changes to Terms

a. We may update these Terms at any time.
b. Continued use of our Platform after changes means you accept the updated Terms.