Care Lookup (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our NDIS Directory to find or list NDIS providers. By using our website, you agree to this Privacy Policy.

1. Information We Collect

a. Personal Information from Users – When you search for NDIS providers, make an enquiry, or create an account, we may collect your name, email address, phone number, and location.
b. Personal Information from Providers – When you list your services, we may collect your business name, contact details, ABN, service descriptions, and any documents you choose to upload.
c. Technical Information – We may collect IP addresses, browser types, device information, and website usage data for analytics and security purposes.

2. How We Use Your Information

a. To provide and operate our NDIS Directory services.
b. To connect users with NDIS providers based on their needs and location.
c. To communicate with you about your account, enquiries, or listings.
d. To improve our website’s functionality, user experience, and security.
e. To comply with legal obligations and respond to lawful requests.

3. Sharing Your Information

a. With Providers – If you submit an enquiry through our platform, your details may be shared with the relevant NDIS provider so they can respond.
b. With Service Providers – We may share data with trusted third-party service providers (e.g., hosting, payment processors) who assist in running our platform.
c. For Legal Reasons – We may disclose information when required by law, regulation, or legal process.

4. Data Security

a. We implement reasonable technical and organisational measures to protect your personal information.
b. While we take all reasonable steps to secure your data, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

5. Cookies and Tracking

a. We use cookies and similar technologies to enhance your browsing experience and analyse website traffic.
b. You can disable cookies in your browser settings, but this may affect website functionality.

6. Your Rights

a. You have the right to access, update, or request deletion of your personal information.
b. You may withdraw consent to certain uses of your data at any time.
c. To exercise your rights, please contact us using the details below.

7. Data Retention

a. We keep your personal information only for as long as necessary to provide our services or as required by law.
b. Provider listing information may remain visible until you request removal.

8. Third-Party Links

a. Our website may contain links to third-party websites.
b. We are not responsible for the privacy practices or content of these external sites.

9. Changes to This Policy

a. We may update this Privacy Policy from time to time.
b. Any changes will be posted on this page with a revised “Last Updated” date.